Paradyne 9820 User Manual Page 165
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting
8-11
9820-A2-GB20-20
June 2000
Troubleshooting Tables
The unit is designed to provide many years of trouble-free service. However, if a
problem occurs, refer to the appropriate table in the following sections for
possible solutions.
Device Problems
Table 8-2. Device Problems (1 of 2)
Symptom
Possible Cause Solutions
No power, or the LEDs
are not lit.
The power cord is not
securely plugged into the
wall receptacle to rear
panel connection.
Check that the power cord is
securely attached at both ends.
The wall receptacle has no
power.
H Check the wall receptacle
power by plugging in some
equipment that is known to be
working.
H Check the circuit breaker.
H Verify that your site is not on
an energy management
program.
Power-On Self-Test
fails. The Alarm LED
is on after power-on.
The unit has detected an
internal hardware failure.
H Reset the unit and try again.
H Contact your service
representative.
H Return the unit to the factory
(refer to
Warranty, Sales,
Service, and Training
Information
on page A of this
document).
Cannot access the
FrameSaver unit or
the menu-driven user
interface.
Login or password is
incorrect, COM (Terminal)
port is misconfigured, or the
FrameSaver unit is
otherwise configured so it
prevents access.
H Reset the FrameSaver unit
(
Main Menu
→
Control
→
Reset Device)
.
H Contact your service
representative.
- FrameSaver SLV 1
- 4 Configuration Options 4
- 5 Security and Logins 5
- 6 Monitoring 5
- 7 FTP Operation 6
- 8 Troubleshooting 6
- A Menu Hierarchy 8
- D Technical Specifications 9
- E Equipment List 9
- Contents 10
- About This Guide 11
- Section Description 12
- Product-Related Documents 13
- Conventions Used 14
- About FrameSaver SLV 15
- In-Line Monitors 15
- 9820-A2-GB20-20 16
- June 2000 16
- User Interface and 21
- Basic Operation 21
- Logging On 22
- Screen Work Areas 25
- Navigating the Screens 26
- Function Keys 27
- Selecting from a Menu 28
- Selecting a Field 29
- Entering Information 29
- Configuration Procedures 31
- Basic Configuration 32
- Configuration Option Areas 33
- Configuring the Ethernet Port 40
- Setting Up for Trap Dial-Out 41
- Setting Up Auto-Configuration 42
- (default) 43
- Configuration 44
- DLCI Records 44
- Setting Up Management 46
- Changing Operating Mode 48
- Configuration Option Tables 49
- Display Conditions 50
- For user data port links: 59
- For network data port links: 59
- Management and Communication 68
- Configuring Management PVCs 72
- ASCII text entry 76
- Telnet and FTP Session 77
- For FrameSaver SLV 9820: 79
- For FrameSaver SLV 9820-2M: 79
- For FrameSaver SLV 9820-8M: 79
- Communication Port 88
- Configuring Node IP 92
- Information 92
- .nnn.nnn.nnn 94
- Security and Logins 99
- Limiting Access 100
- Creating a Login 101
- (Model 9820-45M) 102
- Procedure 105
- Controlling SNMP Access 106
- " Procedure 107
- Modifying a Login 110
- Deleting a Login 110
- Monitoring 111
- nn.nn.nn 112
- Front Panel LEDs 113
- Health and Status 114
- Messages 114
- Main Menu 116
- Configuration Options 117
- Table 6-6. General LEDs 118
- Indication What It Means 118
- Device Messages 121
- (Seen at an FTP 122
- Changing Software 122
- FTP Operation 122
- Status Information 126
- (xxxxxxxx 127
- Message What It Indicates 129
- Troubleshooting 130
- LMI Reported DLCIs 131
- Status What It Indicates 132
- PVC Connection Status 133
- Field What It IndicatesStatus 134
- Network Interface Status 135
- IP Routing Table 136
- Field What It Indicates 137
- Performance Statistics 138
- Service Level Verification 140
- Statistic What It Indicates 141
- DLCI Performance Statistics 142
- Frame Relay 144
- (cont’d) 145
- Ethernet 147
- Trap Event Log 148
- FTP File Transfer 150
- Upgrading System Software 152
- LMI Packet Capture Utility 154
- Problem Indicators 156
- Display LMI Trace Log 160
- System and Test Status 161
- Troubleshooting Tables 165
- Frame Relay PVC Problems 167
- Tests Available 168
- Starting and Stopping a Test 169
- Aborting All Tests 170
- PVC Tests 171
- 98-16186 172
- 98-16187 172
- Monitor Pattern 173
- Connectivity 173
- Physical Tests 174
- IP Ping Test 175
- Lamp Test 176
- Setting Up OpenLane for 177
- FrameSaver Devices 177
- Getting Started 180
- NetScout Probe User Guide 181
- NetScout Manager/Plus & 185
- Editing Alarms 187
- Adding SLV 188
- Alarms Manually 188
- Administrator Guide 188
- Adding SLV Alarms Manually 189
- Configuring Alarms in 190
- Creating History Files 191
- CAUTION: 191
- (Models 9820 and 9820-2M) 197
- Setting Up Network Health for 199
- Grouping Elements for Reports 203
- About Service Level Reports 204
- About At-a-Glance Reports 204
- About Trend Reports 205
- Printed Reports 205
- Network Health Reports Guide 207
- Hardware Maintenance 209
- (9820-45M) 209
- WARNING: 210
- Replacing a Power Module 212
- Menu Hierarchy 213
- 00-16786b 215
- RMON Alarm Defaults 217
- SNMP MIBs and Traps, and 217
- MIB Support 218
- System Group (mib-2) 219
- Interfaces Group (mib-2) 220
- H For the DTE: 221
- H For the DCE: DTE 221
- H For the DCE: 221
- Example: 222
- Trap: warmStart 223
- Trap: authenticationFailure 223
- Traps: linkUp and linkDown 224
- Interface 225
- Strings: 226
- V.35 and EIA-530-A X.21 HSSI 227
- Signal Name 227
- DCE DTE DCE DTE DCE DTE 227
- Traps: enterprise-Specific 228
- Traps: RMON-Specific 230
- RMON Alarm and Event Defaults 231
- DLCI Alarm Defaults 237
- Object ID (OID) 240
- Item MIB/Tag 240
- MIB/TagItem 241
- Object ID (OID) MIB/TagItem 245
- 9820-A2-GB20-20June 2000 246
- Connectors, Cables, and 247
- Pin Assignments 247
- Rear Panels 248
- COM (Terminal) Port Connector 249
- 99-16303 253
- 98-15883 254
- (Feature No. 9008-F1-522) 255
- 99-16294 257
- 99-16304 259
- Technical Specifications 263
- Specification Criteria 264
- Equipment List 267
- Description 268
- Model/Feature 268
- Part Number Feature Number 269
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